All products on myrobloxassets are digital and delivered instantly. Because of this, refunds are only granted in the situations listed below.
Eligible for a refund
- The product does not work after purchase and cannot be used as described.
- You were charged multiple times for the same order.
- The download does not work at all and we cannot restore access.
Not eligible for a refund
- You changed your mind after downloading.
- The product lacks a feature you assumed but was not listed.
- You no longer need the asset for your project.
- Any reason not listed under eligible.
How to request a refund
1. Contact us
Email support@myrobloxassets.com within 14 days of your purchase.
2. Provide details
Include your order ID and a short description of the issue so we can review it quickly.
3. Resolution
We respond within 3 business days. Approved refunds go back to your original payment method via Stripe.
Chargebacks
Contact us first
Please reach out before opening a chargeback. We can almost always resolve a valid issue faster than your bank can.
Accounts with disputed payments may have access to past downloads paused while the dispute is reviewed.